Under the UK Consumer Contracts Regulations, you normally have the right to cancel an order within 14 days of receiving it, without giving a reason, and a further 14 days to return the goods once you have told us you want to cancel.
Email [support email] with your order number within 14 days of delivery. We will confirm the return address and any conditions (e.g. unused, in original packaging).
Once we receive the returned item (or evidence it has been sent), we will refund you within 14 days to your original payment method.
If an item arrives faulty or damaged, contact us at [support email] with a photo and your order number, and we will arrange a replacement or refund.
[List any goods excluded from the right to cancel, e.g. personalised items, if applicable.]